Concierge care designed around you
Personalized support for every step of your treatment
Patient-centred care
Delivering precise care with a personal touch
From your first consultation to your ongoing follow-ups, our concierge model puts you at the centre of everything we do.
Direct communication with pharmacists, nurses, and case managers who know your name and your treatment.
Seamless coordination between your prescriber, insurance provider, and care team.
Ongoing check-ins, offered in-person and online, to monitor your progress and answer any questions.
Same-day dispensing and delivery options, so you never wait longer than necessary.
Concierge-level coordination
Your healthcare team, connected
At nuvRx, you don’t have to chase approvals or wonder about next steps.
We do the legwork for you, removing unnecessary barriers that cause delays or frustration. This includes:
Prior authorizations and reimbursement support
Insurance coordination and financial-assistance
Transparent, proactive communication and status updates
Accessible injection training
Confidence through education
Starting a biologic therapy can feel overwhelming.
Our pharmacists and support team offer accessible, hands-on injection training to ensure you feel comfortable and confident.
Patients can schedule sessions in-clinic or virtually to learn proper technique, safety protocols, and symptom management in a calm, supportive environment.
Mental health support
Wellness for both body and mind
Through our partnership with Imago Therapeutics, you gain direct access to mental-health professionals who specialize in chronic and immunological conditions.
You’ll have access to:
Personalized counselling and behavioural support
Coordination between your care team and our mental-health providers
Flexible appointment options, available in-person and online
Here when you need us most
Direct access and same-day service
Our team knows your name, understands your treatment, and makes sure you’re supported from prescription to progress.
Patients have direct access to their pharmacist, nurse, or case manager for questions about:
Medication schedules, side-effect management, or therapy adjustments
Insurance or documentation updates
Guidance between appointments or during new therapy onboarding
You never have to wait days for answers or weeks for your medication. We provide:
Same-day dispensing for most specialty prescriptions
Flexible home delivery and access to virtual appointments
Coordinated follow-ups to confirm delivery, safety, and ongoing satisfaction
Simple, streamlined, and efficient
Your specialty care experience
1
We receive your referral, or your prescriber sends a referral to nuvRx.
Onboarding
2
Coordination
Our team handles insurance paperwork, prior authorizations, and reimbursement options.
3
You receive your medication, personalized care plan, and comprehensive support.
Education
4
Pick up or delivery
Medications are dispensed on-site or delivered to your home, free of charge.
5
Follow-up & support
Our team remains available for ongoing guidance and refill management.
Frequently asked questions (FAQ)
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Specialty care focuses on complex or chronic conditions that require advanced therapies, such as biologics. Unlike traditional pharmacies, nuvRx provides personalized support, clinical coordination, and mental health care, all within an integrated clinic environment.
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Biologic therapies are advanced medications made from living cells that target the root causes of autoimmune or inflammatory diseases. Unlike traditional medications, biologics target specific parts of your immune system that contribute to conditions like Crohn’s disease, rheumatoid arthritis, or psoriasis. Because they are highly specific, biologics can often work better and with fewer side effects than older treatments.
These therapies go through extensive clinical testing and are carefully approved by Health Canada to ensure they are safe and effective for patient use. If a biologic is recommended for you, your care team will explain how it works, how it’s given (often by injection or infusion), and what to expect during treatment.
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Ask your doctor or specialist to send your prescription or referral directly to nuvRx. Or, fill out the [Speak with a care specialist] form, and we’ll handle the process for you. Once received, our team will contact you.
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That’s completely normal, and exactly why we’re here. You’ll receive clear education, hands-on training, and continuous reassurance from our onsite clinicians, including our pharmacists, nurses, or specialist physicians. You’ll also have access to a behavioural specialist, who has extensive experience supporting patients beginning biologic therapy.
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Because we’re integrated directly within the clinic, we can process approvals and dispense medications much faster than traditional and large “factory-style” specialty pharmacies. Many patients receive same-day dispensing or home delivery once insurance authorization is complete, all with a level of individualized attention that prioritizes quality over volume and ensures your treatment is handled with care.
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Absolutely, nuvRx offers secure virtual appointments. This allows you to connect with your care team from the comfort of home while still receiving the same personalized, professional support you’d expect in-clinic.
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Yes. We offer flexible delivery options, including same-day home, workplace, or in-clinic pick-up.
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Absolutely. At nuvRx, we’re not a warehouse or a call centre. You’ll always have direct access to real healthcare professionals. You can contact our pharmacists and nurse case managers directly by phone, text, and email.
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Yes. Through our partnership with Imago Therapeutics, our patients can access confidential counselling and behavioural support tailored to their specific condition.
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You can reach us directly by phone, text, email, or through the contact form on our website. We’ll ensure your message reaches the right clinician or support specialist quickly.
Access modern, specialized care at nuvRx
Take the next step in your treatment
Experience the nuvRx difference and get expert biologic care with personalized guidance, seamless communication, and ongoing support for lasting confidence.